In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body (ADR)
You can use the ODR platform.
You can use the consumer portal to identify authorized ADR
Center for Consumer Conflict Arbitration of Lisbon: www.centroarbitragemlisboa.pt
Center of Arbitration of Consumer Conflicts of the District of Coimbra: www.centrodearbitragemdecoimbra.com
Center of Arbitration of Conflicts of Consumption of the Valley of the Ave: www.triave.pt
Consumer Information and Arbitration Center of Porto: www.cicap.pt
Information Center Mediation and Consumer Arbitration: www.ciab.pt
Information Center, Mediation and Arbitration of Consumer Conflicts of the Algarve: www.consumoalgarve.pt
National Center of Information and Arbitration of Consumer Conflicts: www.arbitragemdeconsumo.org